We're sorry you're having trouble with your card reader! Let's see if we can diagnose! What do you see on the screen of the card reader?

NOTE: Remember, even if your card reader is not working, you can continue to accept payments by using the button that says Key in card details on computer. Obviously, it's best to get your card reader working, but to avoid losing sales, keying in card details is a good way to continue.

The screen is black

It says Awaiting Connection

It looks like the lock screen

It looks like the home screen

It looks like the payment screen

Never mind - it seems to be working again!